Shipping policy
Shipping Policy
At Borvane, we aim to process and ship every order as quickly and carefully as possible.
Order Processing Time
All orders are processed within 2–3 business days after your order has been placed.
Please note that processing times may be slightly longer during high-demand periods, sales, holidays, or when additional order verification is required.
Delivery Time
After your order has been processed and shipped, the estimated delivery time is usually:
7–14 business days
Delivery times may vary depending on your location, local courier handling, customs processing, weather conditions, holidays, or other circumstances outside of our control.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
Please allow a few days for the tracking information to update after receiving your tracking email, as courier systems may take some time to show the latest status.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your delivery location and any active promotions.
If free shipping is available, this will be clearly shown during checkout.
Incorrect or Incomplete Address
Please make sure your shipping address is correct before placing your order.
Borvane is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or misspelled shipping information provided at checkout.
If you notice an address mistake after placing your order, please contact us as soon as possible at info.borvane@gmail.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been shipped.
Delivery Issues
If your tracking shows that your package was delivered but you have not received it, please first check with your local courier, neighbors, household members, building reception, or local pickup point.
If the package still cannot be located, contact us at info.borvane@gmail.com and we will help you review the situation.
Delays
While most orders arrive within the estimated delivery window, occasional delays can happen due to courier issues, high shipping volume, customs checks, holidays, or local delivery disruptions.
We appreciate your patience and will do our best to assist you if your order takes longer than expected.
Lost or Returned Packages
If a package is returned to sender due to an incorrect address, failed delivery attempt, or not being picked up from a collection point, please contact us at info.borvane@gmail.com.
Depending on the situation, we may offer a reshipment or another available solution.
Contact Us
If you have any questions about your order or shipping, you can contact our support team at:
Email: info.borvane@gmail.com
We usually respond within 24–48 hours on business days.