Refund policy
Return & Refund Policy
At Borvane, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, you may request a return within 60 days of receiving your product.
Return Window
Customers can request a return within 60 days from the date the order was delivered.
To be eligible for a return, the item must be:
- Unused and unworn
- In its original condition
- In the original packaging, if possible
- Free from damage, stains, odors, or signs of use
How to Start a Return
To start a return, please contact us by email at:
info.borvane@gmail.com
Please include the following information in your message:
Order Number: Example: #1234
Full Name: The name used when placing the order
Email Address: The email used at checkout
Reason for Return: Wrong size, changed mind, damaged item, or another reason
Once your return request has been reviewed, we will provide you with the correct return instructions and return address by email.
Please do not send your order back without contacting us first, as the return address will be provided after your request is approved.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
We strongly recommend using a tracked shipping service when returning your order, as Borvane is not responsible for returns that are lost during shipping.
Refunds
Once your returned item has been received and inspected, we will notify you by email about the approval or rejection of your refund.
If your return is approved, your refund will be processed to your original payment method.
Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at info.borvane@gmail.com as soon as possible after receiving your order.
Please include your order number and clear photos of the issue so we can review the case and offer a suitable solution.
Exchanges
If you need a different size or would like to exchange your item, please contact us at info.borvane@gmail.com.
We will review your request and provide the available options based on stock availability.
Non-Returnable Items
We may not be able to accept returns if the item:
- Has been worn or used
- Is damaged after delivery
- Has stains, odors, or visible signs of wear
- Is returned after the 60-day return window
- Is sent back without contacting us first
Contact Us
For any return or refund questions, please contact us at:
Email: info.borvane@gmail.com
Response Time: We usually respond within 24–48 hours on business days.